Customer Success Manager UK

The success of your clients is your daily drive; their growth is your motivation. You gain energy from customer contact and often know what a client needs even before they say it. As a Customer Success Manager, you immediately recognize where optimization is possible and contribute ideas on how webshops can become more successful. You maintain close relationships with clients and translate their feedback into concrete improvements. The client’s goal is always your shared goal.

Onboarding: You guide new clients through an efficient onboarding process so they experience value from day one. With existing clients, you encourage product adoption and use reviews as a strategic lever for visibility, trust, and growth.

Portfolio Management: You are the first point of contact for a set portfolio of clients. Whether by phone, video, or face-to-face, you maintain close communication and support clients in leveraging the full value of Trusted Shops.

Analysis & Advice: You understand the challenges within e-commerce and translate client data into targeted advice that delivers direct value.

Success Plans & Growth: You develop tailored success plans that align client goals with product adoption. Together with Account Management, you turn these plans into concrete actions that strengthen customer relationships and create long-term value.

Customer Feedback & Innovation: You act as the voice of your clients within the organization and work closely with the product team to continuously develop solutions.

You are strong in relationship management and proactively help clients achieve their goals and maximize results.
You possess strong analytical skills and a results-driven mindset.
You work in a structured way, think proactively, and are eager to roll up your sleeves.
You have an affinity with SaaS and know how to collaborate effectively with clients and internal teams.
Experience with CRM systems (such as Salesforce) is a strong plus.

What we offer

• Hybrid working: combine office days with working from home.

• Workplace: the unique A'DAM Tower next to Amsterdam Central Station.

• Workation: temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein, or Norway.

• 25 vacation days to fully recharge.

• Buddy program: an experienced colleague will guide you during your first months.

• Individual training opportunities: keep growing and developing yourself.

• Team & unit events: we place great importance on enjoyment at work.

• Health Pass: benefit from free online and offline sports and health programs, and additionally save up for an extra day off.