Account Manager Benelux

About Trusted Shops

Trusted Shops is a leading and fast-growing SaaS company in the e-commerce industry. We help webshops optimise their performance and increase customer trust through authentic reviews, earned trustmark and buyer protection. To strengthen our growth in the Benelux market, we are looking for a driven Account Manager who is ready to make an impact.

Your role

As Account Manager Benelux, you will be responsible for the management and growth of a customer portfolio. You advise webshops on their possibilities, identify opportunities and ensure contract extensions and expansion of our services. You are driven by the success of your customers and know exactly how to support them optimally.

Your responsibilities

• Negotiation & relationship management: You are an experienced interlocutor and know how to seize commercial opportunities. Even in complex negotiations, you never lose sight of the common goal.

• Proactive account management: You actively think along about optimising webshops and help customers improve their results with Trusted Shops products.

• Recognising & exploiting opportunities: You analyse customers' needs, identify growth opportunities and convert these into strategic proposals.

• Collaborate with Customer Success: You will work closely with the Customer Success Manager to ensure that customers make the best use of our services.

• Managing the Tech-Touch portfolio: You will be responsible for a specific group of customers with an automated service approach and adapt your strategy accordingly.

• Minimum 2 years' experience in a commercial role (account management, portfolio management).

• Strong analytical skills and a results-oriented mindset.

• Experience in commercial negotiations and advising entrepreneurs and e-commerce managers.

• Experience within the E-commerce, Tech or SaaS sector is a plus.

• Excellent command of Dutch and English.

What we offer

• Hybrid work: Combine fixed office days with flexible remote work

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• 25 vacation days

• Buddy programme - an experienced colleague guides you in your first months.

• Individual training opportunities - keep growing and developing.

• Team & unit events - job satisfaction is our focus.

• Health pass - free online and offline sports, fitness and health programmes.

Unsure if you are a good match for this role? Don't hesitate to apply!
At Trusted Shops, we are interested in you as a person - whether you match with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is committed to diversity and against discrimination.