Customer Success Manager

Customer Success Manager

Trusted Shops, based in Amsterdam, is looking for a Customer Success Manager who wants to play a crucial role in improving the customer experience for our online partners. In this strategic role, you will be responsible for managing your own customer portfolio, supporting the onboarding of new customers and identifying optimisation and growth opportunities. You will work closely with the Account Management team and take ownership of customer relationships. With your relevant customer contact experience and understanding of the challenges of online shops, you are able to proactively provide solutions that increase customer satisfaction and improve consumers' online shopping experience.

Your responsibilities:

• Manage your own customer portfolio and ensure customer satisfaction.
• Support the onboarding of new customers for smooth integration.
• Identify optimisation opportunities and growth potential for online shops.
• Propose innovative ideas and products for performance improvement.
• Analyse daily customer challenges and provide appropriate solutions.
• Act as first point of contact for customer queries and ensure effective follow-up.
• Collaborate with the Account Management team to drive customer growth and retention.

• You have relevant experience in customer contact and communication, preferably in a B2B environment.
• You have a proactive attitude and are focused on problem solving.
• HBO working and thinking level is a plus.
• Basic knowledge of and affinity with technology/SaaS is a plus.
• You are fluent in both Dutch and English.

What we offer you:

• Hybrid work: Combine fixed office days with flexible remote work
• Workation: Work temporarily from another location within Europe
  
• 25 vacation days
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)
• A competitive salary with an uncapped bonus scheme
  
• Travel allowance
  
• Good pension scheme
• Joint Friday afternoon drinks on the roof terrace of the A'DAM Tower

Unsure if you are a good match for this role? Don't hesitate to apply!

At Trusted Shops, we are interested in you as a person - whether you match with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is committed to diversity and against discrimination.

About Trusted Shops

Trusted Shops is one of the fastest growing SaaS/Tech companies within European e-commerce with more than 800 employees. Our corporate culture revolves around team spirit and we build this with positive energy, transparency and mutual trust Our corporate culture revolves around team spirit, positive energy, transparency and mutual trust.

Within the Dutch office, we work with a team of 50 colleagues to support brands such as Body&Fit.com, Hunkemöller.nl and Intertoys.nl. More than 30,000 online shops and 30 million consumers are now part of the Trusted Shops ‘Community of Trust,’ where they do business with each other safely thanks to various trust products such as the Trusted Shops quality mark, buyer protection and customer reviews.