Customer Success Support Employee
Hybrid- Amsterdam, Noord-Holland, Netherlands
Sales
Job description
Customer Success Support Employee
At Trusted Shops, we are going through a period of healthy growth. Therefore, we are looking for a customer-focused Customer Success Support Officer who excels in communication and has a passion for service delivery. The ideal candidate will have excellent problem-solving skills, patience and empathy to support customers efficiently. You will support the Customer Success Managers with customer queries, which can vary greatly as we work with multiple internal departments to ensure customer success. Are you ready to make an impact and join our Customer Success team?
Your responsibilities:
- First point of contact for customer queries through various communication channels.
- Build good cooperation with various internal departments.
- Experience in achieving targets.
- Liaison between customers and IT/product development teams.
- Collaborate with Account management to drive customer growth.
- Propose innovative performance improvement ideas aimed at customer success.
Job requirements
- Minimum 3-5 years' experience in active customer contact and communication.
- Proactive attitude and problem-solving oriented.
- Hbo work and thinking level is a plus.
- Basic knowledge and affinity with Tech/SaaS is a plus.
- You are fluent in both Dutch and English.
What we offer you:
- Hybrid working.
- Working from the unique A'DAM tower next to Amsterdam Central Station.
- Joint Friday afternoon drinks with other companies on the roof terrace of the A'DAM tower.
- A competitive salary
- Travel allowance.
- Good pension scheme.
- 25 holidays.
- Health Pass - Save for an extra day off for the following year.
- Training and mentoring to support your personal and professional development.
- Good career opportunities within the company.
- A catered lunch and fruit at the office.
Unsure if you are a good match for this role? Don't hesitate to apply!
At Trusted Shops, we are interested in you as a person - whether you match with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is committed to diversity and against discrimination.
About Trusted Shops
Trusted Shops is one of the fastest-growing SaaS/Tech companies within European e-commerce, with over 800 employees. Our corporate culture revolves around team spirit, positive energy, transparency and mutual trust. We work both from home and from our offices in Amsterdam, Cologne, Lille, Barcelona and Warsaw.
Our Dutch office supports brands such as Body&Fit.com, Hunkemöller.nl and Intertoys.nl. More than 30,000 online shops and 30 million consumers are now part of the Trusted Shops "Community of Trust."
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